PSCU’s Access Point service solution tops one million user mark
(PR NewsChannel) / March 13, 2014 / ST. PETERSBURG, Fla.
PSCU announced today that the number of credit union members registered to use its Access PointTM solution, a self-serve method for giving cardholders 24/7/365 access to their credit card information, has surpassed the one million user mark. To date, over 300 PSCU Member-Owner credit unions now use the application with another 40 credit unions scheduled for migration in June. In February, cardholder interactions with the site exceeded 10 million.
“The universal need for a robust self-service application is evident in this milestone,” said Tom Gandre, EVP and Chief Operating Officer, PSCU. “All indications point to continued adoption by credit unions and their members. We will continue to invest in technology like Access Point to reduce our credit unions’ service costs and improve the quality of their interactions with members.”
In addition to self-serve features that include payments, balance transfer, transaction search, eStatement enrollment, custom card design and card replacement, Access Point offers relevant functionality to help members during unexpected events. A recent enhancement to Access Point gave members the ability to initiate credit transaction disputes, which was particularly helpful following the massive Target data breach. Tight planning, user focus groups, market research and rapid prototyping went into the design of the disputes functionality. This made it easy for members to interact with their credit unions, with over 4,000 disputes initiated in the first month alone.
“I was thrilled when PSCU shared with Member-Owners their road map for the ongoing development of Access Point,” said Eugene Foley, President and CEO of Harvard University Employees Credit Union. “We win and lose our business at the end-user level, and for my members, Access Point is the focus of that member experience. It’s a dramatic advancement over the legacy system it replaced, and I am really happy with PSCU’s commitment to continuous product enhancement.”
About PSCU: Established in 1977, PSCU (St. Petersburg, Fla.) is the nation’s leading credit union service organization (CUSO) and serves more than 1,500 financial institutions nationwide. The company is owned by nearly 700 member credit unions representing 16.5 million credit, debit, prepaid, online bill payment, mobile and electronic banking accounts. Comprehensive 24/7/365 member support is delivered through four contact centers located throughout the United States that handle more than 18 million inquiries a year.
Through a focus on collaboration and initiatives to mine the collective intelligence from all corners of the cooperative, PSCU’s Member-Owners are positioned at the leading edge of innovation. The combination of PSCU’s commitment to leadership in mobility and excellence in risk management, strategic consulting and technology creates PSCU’s foundation for the strongest partnerships with its Member-Owners. For more information, visit the PSCU website at www.pscu.com.
Jim Major, PSCU
Phone: (800) 443-7728 ext. 4189